Diving in to Trane’s goals for this application involved a full day UX workshop. Through various activities including empathy maps, feature prioritization, and dot voting we were able to condense most of their phase 1 requests in to a digestible application for both UX and development.
After digesting the findings, we began working on the overall interaction strategy for the app based on their core users. It was vital that we convince Trane that who they were building the app for weren't the people they were currently speaking with. After a few brief meetings we were able to get on the phone with the people who the app was actually going to be for.
Through those interviews we began to re-prioritize the core features and content being featured on the site. With some brief, simple wireframes and further visual prototyping through Invision App, we began collaborating with the Trane team to land on a finished product.
“The people who are going to use the app are actually the field technicians who will be installing or repairing Trane equipment.”
User Experience Design & Visual Design
UX Team Lead : Mary Oakland
UX / Visual Design: Brant Day
From kickoff to final file delivery to development.
We tried to get as broad a spread as possible and used the client to gather individuals.
There wasn't too many rounds of revisions as we sorted out technology constraints first.
New Age stands out because we go above and beyond what other third parties do. We call our customers and sing to them on their birthdays. We have book clubs and we occasionally have an infant working in the office. New mothers are allowed to bring their baby to work for three months. We also get up to dance the Cupid Shuffle at random moments throughout the day.